Conditions of Sale

Conditions of sale

Grand Angle Conditions of Sale

These conditions of sale (hereinafter "CoS") apply to all trips offered by Grand Angle SAS under the Kelifos brand, via the website us.kelifos.travel (hereinafter "the Site"). Any purchase of a trip implies full and unreserved acceptance of these CoS.

Grand Angle defines its conditions of sale (COS) according to the specificities of its trips. Any purchase of a trip implies acceptance of these conditions. In the event of any contradiction between the "Terms of Service" in the brochure and those on the us.kelifos.travel website (hereinafter the "Site"), the latter shall prevail.

We would like to inform you that the travel packages offered by Grand Angle are considered "packages" within the meaning of the law, and that as such, you benefit from the rights set out in article 13 below.

1/ Our travel offers

Our website provides detailed information on the nature and specifics of each trip. In particular, you can consult the program day by day, practical information about the destination and all the information you need to make your trip a success (level of physical involvement, minimum number of participants, etc.).

A "Rates and Reservations" section will give you an indication of the price of the trip on the date in question.

In the event of a contradiction between the information on a trip contained in our offer (brochure, partner websites other than us.kelifos.travel, etc.) and that shown on the technical data sheet available from Grand Angle or on its website, the latter will prevail.

We would like to draw your attention to the fact that our trips may require a greater or lesser degree of physical commitment. We therefore recommend that you carefully read the information on the level of physical commitment required to undertake the trip in question. It is up to each participant to determine, on the basis of the information provided, whether they have the necessary capabilities.

If you have any doubts, please contact Grand Angle or any specialist (e.g. your doctor if you have a medical history) to confirm that you are fit to undertake the trip.

Our range of trips includes accompanied or unaccompanied tours for groups or families, as well as tailor-made trips that can be designed according to your current desires, with the help of one of our advisors.

1.1. Self-guided trip

Self-guided trip allows you to travel without a guide and without worrying about organization or logistics. We propose an itinerary for which we book your accommodation, luggage transfers and other services according to options, and you receive a travel booklet containing the documents you need to complete your trip. For some trips, a minimum of two adults may be required.

1.2. Guided trip

1.2.1 Group size

Accompanied tours allow you to travel in a small group with a guide. The maximum group size for each trip is indicated on the data sheet. However, the maximum number may be exceeded by one if the last person to register wishes to travel with another person. Services will remain unchanged, and travel conditions will be identical.

1.2.2 Authority of supervisors

The supervisory staff chosen by Grand Angle and its partners (mountain guides, mid-mountain guides, cycling instructors, etc.) to accompany any group of travellers have sole discretion during the trip to carry out or modify the planned program in order to ensure the safety of the travellers and the smooth running of the trip, or even to deal with unforeseen circumstances. It also has the right to suspend and/or interrupt the trip of one or more travellers for safety reasons. An alternative trip will be offered to the traveler(s) concerned, who will assume any additional costs. Depending on weather conditions, the state of the terrain and the physical condition of the travelers, Grand Angle or the tour leader may have to offer travelers an adapted program and/or the presence of an additional guide. Any additional costs will be borne by the traveler. No reimbursement will be made if the trip is interrupted at the initiative of any traveler.

1.3. Tailor-made tours

With the help of our advisors, you can put together a personalized trip, according to your wishes, on your own or accompanied, based on an existing tour or not. All you have to do is request a quote from our agency, by telephone and/or via our website.

1.4. Family travel

Grand Angle offers escorted tours specially designed for families; these tours are only available to participants traveling with at least one minor child. Grand Angle also offers self-guided tours and stays adapted for families.

2/ Registration and payment

2.1. Registration

You can register for our trips on our website by filling in the booking form, or by contacting one of our advisors (by post, telephone or email by requesting a paper form or downloading one from our website).

Your registration is definitive upon receipt of your order on the website or by telephone, or upon receipt of the completed, dated and signed registration form (BI), and, in all cases, payment of the trip price in accordance with article 2.2, depending on the departure date.

We inform you that the person making the registration in the name and on behalf of all the participants in the trip undertakes to pass on to each traveler all the information provided by Grand Angle concerning the trip. In accordance with article L 221-28 of the French Consumer Code, you do not benefit from a withdrawal period for the purchase of travel services.

2.2. Terms of payment

For all bookings made more than 60 days prior to departure, Grand Angle will collect a deposit of 30% of the total cost of the trip.

The balance of the trip price must be paid, without any reminder from us, and collected by Grand Angle no later than 60 days before the departure date.

Any delay in the payment of a deposit and/or the balance will be considered as a cancellation on your part, for which the cancellation fees referred to in article 5 below will be applied.

For bookings made 60 days or less before departure, you must pay the full cost of the trip.

Special case of cruise trips and/or trips with boat accommodation: registration more than 60 days before departure: payment of 60% of the total cost of the trip. Payment in full within 60 days of departure.

You can pay for your trip by credit card (Visa, Eurocard, Mastercard only, Amex not accepted), bank cheque, vacation vouchers (for any destination in France including overseas territories and the European Union) or in cash up to the limit stipulated in article D 112-3 of the French Monetary and Financial Code (i.e. 1000 euros per booking).

If the booked trip is full and/or unavailable, Grand Angle will reimburse all sums paid as soon as possible, without withholding any sums.

2.3. Invoice

For all payments validated and cashed by Grand Angle, the person signing the registration form will receive confirmation of registration and an invoice within 15 days of cashing.

3/ Travel information

3.1. Administrative and health formalities

Before registering for your trip, you must check that each traveler, depending on their personal situation and nationality, is in possession of a valid passport or national identity card (CNI), the document that will be used to carry out the planned trip, as well as any other document(s)/supporting documents (visa/exit permits, family record book, etc.) that are necessary and comply with the requirements for transiting and/or entering the country(ies) of the trip.

Grand Angle provides information on formalities for all French nationals. For other nationalities, we are at your disposal to help you with the formalities.

In order to organize your trip, we would like to inform you that certain countries and/or service providers (in particular, customs authorities, airlines, etc.) require the transmission of some of your personal data in order to complete forms and/or requirements relating to their reservation and/or control systems.

To this end, we may be obliged to communicate the following data to these service providers:

• your surname, first name(s), date of birth and gender as they appear on the passport or identity card (if the destination allows it) that you will use for your trip and to complete transit or entry authorizations (visa, ESTA…),
• data relating to a need for assistance (children, pregnant women, people with reduced mobility) or other.

It's important to note that if you need to fill in any administrative forms to complete your trip, you'll need to provide the same information as that sent to Grand Angle, i.e. surname, first name(s), date of birth and gender. Failure to comply with this procedure may result in refusal of entry (transit or final destination).

A traveler who is unable to use the transport tickets made available to them because they fail to present the required police, customs and/or health documents will not be entitled to any refund of the price of their trip. Grand Angle cannot, under any circumstances, be held responsible for the consequences of the traveler's failure to comply with police, customs or health regulations prior to or during the trip (e.g. loss of identity papers).

3.2. Information on safety and health risks

Before you leave, Grand Angle advises you to regularly consult the "country information sheet" for the country(ies) you are planning to visit on the French website of the Ministry of Europe and Foreign Affairs (MEAE), under the heading "Conseils aux voyageurs" ("Travel advice") or equivalent from your own country.

Grand Angle may ask you to sign the MEAE form for the country(ies) you are visiting or passing through, as part of its obligation to provide information. This request does not constitute a waiver of responsibility.

Grand Angle also recommends that you regularly consult the information on risks in the country(ies) you are traveling to, and the recommendations available on the websites of the French Ministry of Solidarity and Health and the World Health Organization.

3.3. Physical fitness / accessibility

Each traveler is responsible for ensuring that their physical condition is suitable for the planned trip. Grand Angle cannot be held responsible for any physical inadequacy revealed during the trip. Grand Angle reserves the right not to accept any participant who does not meet the fitness requirements specified in the technical data sheet, and may refuse to allow any participant to continue their trip if this proves dangerous, both for the participant and for the other members of the group, without the participant being able to contest the decision taken by Grand Angle and request any compensation or reimbursement in this respect.

Our tours can accommodate minors accompanied by an adult, provided that their age and physical fitness allow them to complete the tour under normal conditions.

Our tours require varying degrees of physical involvement, depending on the level of fitness required, and are therefore not adaptable and/or accessible to all.

We invite you to contact us for further information on the accessibility of our tours and for any requests for assistance, particularly at the airport and/or during the journey.

3.4. Minors

Registration requests from minors under 18 who wish to undertake a trip unaccompanied by their parents or guardians, subject to Grand Angle's prior agreement, must be signed by the father, mother or legal guardian and marked "agreement of father, mother or guardian".

Since January 15, 2017, an authorization to leave the country, for any French minor traveling abroad without at least one parent or legal guardian, is mandatory. Minors traveling without at least one of their parents or legal guardians must present the following three documents:

• The minor's identity document: national identity card or passport, depending on the requirements of the destination country.
• Authorization to leave the country form, signed by one of the parents holding parental authority (information available at www.service-public.fr)
• Photocopie du titre d'identité du parent signataire.

Depending on the destination, certain other administrative documents may be required.

Please note that the authorization to leave the country applies to all minors traveling without at least one parent, whether or not they have a passport. For minors traveling with a parent, guardian or other adult, it is the responsibility of the latter to ensure that they are in possession of the necessary documents (family record book and national identity card or passport and, where applicable, authorization to leave the country). In any case, underage travelers should always carry the contact details (name, address and telephone number) of their parents or legal guardians, so as to be able to establish direct contact with them.

4/ Modifications or Interruption of services requested by the traveller

4.1. Transport services

After the trip has been booked, any change to the ticket, and in particular to the name(s) of the traveller(s), may result in additional charges and/or penalties, the amount of which must be paid by the traveller(s) to Grand Angle before departure. Grand Angle will invoice the actual costs and add a €50 service charge per person.

4.2. Other services

After registration for the trip and before the departure date, the costs incurred by any request for modification (additions or deletions of travel services, change of departure date, etc.) will be charged to the traveler and must be paid to Grand Angle. Any modification will incur a minimum charge of €50 per file. In the absence of payment, Grand Angle cannot be held responsible for making the desired changes.

From the date of departure, any request for modification and/or non-fulfilment of all or part of the travel services will not give rise to any reimbursement of the initial services. Any new service requested during the trip must be paid for in advance with Grand Angle or the designated service providers.

4.3. Assignment of contract

In accordance with article R 211-7 of the French Tourism Code, you may assign your contract to a transferee who fulfils the same conditions as you, no later than seven days before the start of the trip. In the event of a contract transfer, the transferor and/or transferee must first pay the costs incurred by the transfer, which will be communicated to you by your consultant.

5/ Cancellation conditions and fees / Resolution

5.1. Cancellation by the traveller

If you find yourself obliged to cancel your trip before it begins, you must inform Grand Angle and the insurer by any written means as soon as the event giving rise to the cancellation occurs.

The insurance premium, registration fees, visa and passport fees, and part of the air taxes are non-refundable, either by Grand Angle or by the insurer.

In the event of cancellation, expenses incurred by the traveler(s) that are not part of the trip booked with Grand Angle (transportation to/from the place of departure, visa fees, travel documents, vaccination costs) will not be reimbursed.

5.1.1 Cancellation — all trips, excluding customized/privatized trips, cruises and dry flights

In the case of group bookings, your cancellation may result in cost changes for the remaining person(s). You will be responsible for these costs, in addition to those indicated above.

Special case of airfares: if your plane ticket has been issued well in advance, 100% of the non-refundable fees will be charged in the event of cancellation or modification. In this case, the above scale only applies to the price of the trip without the flight.

In the case of self-guided trips: if there are only 2 people in a booking, the cancellation of one person may, for safety reasons, automatically result in the cancellation of the second person.

5.1.2 Cancellation — customized/privatized trips

If one or more travellers booked on a privatized/tailor-made trip cancel their participation, the person(s) cancelling will be charged the cancellation fees referred to in article 5.1.1 above, plus any expenses and/or costs incurred by Grand Angle to maintain the trip at the same price for remaining participants.

5.1.3 Cancellation — cruises and/or trips with boat accommodation

In the event of cancellation by a traveler sharing a double or twin cabin, substitution of the traveler by a third party is possible up to 7 days before departure. If no substitution occurs, the canceling traveler will be charged 60% of the trip price for cancellations up to the 42nd calendar day before departure; the table above applies for cancellations within 41 days.

5.1.4 Cancellation — dry flights

The airline's cancellation policy applies.

5.2. Cancellation by Grand Angle

5.2.1. Cancellation due to insufficient number of participants

We may be forced to cancel a departure if the minimum number of participants required is not reached. You will be notified no later than:

• 20 days before departure for trips lasting more than 6 days;
• 7 days before departure for trips lasting between 2 and 6 days;
• 48 hours before departure for trips lasting no more than 2 days.

If the proposed alternatives do not suit you, your payments will be refunded in full, without further compensation.

5.2.2. Cancellation due to exceptional circumstances

Cancellation may also occur due to a local risk situation (political, health, natural disaster), in which case Grand Angle reserves the right to modify dates, schedules or itineraries to ensure the safety of passengers.

6/ Insurance

6.1 Travel insurance contracts

Grand Angle has negotiated and taken out insurance packages with ASSURINCO ASSURANCE VOYAGE operating under the XPLORASSUR brand, a FINAXY subsidiary:

• Multi-risk insurance with special coverage for epidemics and pandemics n°4312 (rate: 4.85% incl. VAT of total cost)
• Multi-risk Adventure insurance n°4312 (rate: 3.6% incl. VAT of total cost)
• Simple cancellation insurance n°4311 (rate: 2.7% incl. VAT of total cost)
• Repatriation Assistance insurance n°4310 (rate: 1.2% incl. VAT of total cost)
• Complementary credit card insurance n°4313 (rate: 2.7% incl. VAT of total cost)
• Impatriate multi-risk insurance n°6325 (rate: 5.9% incl. VAT of total cost)

For any medical assistance (24h/7): MUTUAIDE ASSISTANCE — Tel: +33 (0)1 41 77 45 63 — medicalmutuaide.fr zrqvpny@zhghnvqr.se

For cancellation/baggage claims: ASSURINCO ASSURANCE VOYAGE – XPLORASSUR, 10 rue du pont de Tounis, 31000 Toulouse — Tel: +33 (0)5 34 45 31 51 — sinistrexplorassur.com fvavfger@kcybenffhe.pbz

Insurance must be taken out at the time of registration, except for Repatriation Assistance, which must be subscribed no later than 48 hours before departure.

6.2 Waiver period

If you are already covered for the same benefits by another insurance contract, you have a 14-day waiver period relating solely to the insurance taken out, provided it has not yet produced any effect.

6.3 Repatriation assistance

Grand Angle requires all its customers to be covered for repatriation assistance, civil liability and search and rescue expenses during their trip. If you do not subscribe to the XPLORASSUR contracts offered by Grand Angle, you undertake to be covered elsewhere and to provide Grand Angle with the details (company, contract number(s) and contacts) before your departure.

7/ Transport conditions

7.1. Carrier identity

You will be informed of the identity of the carrier(s) likely to provide transport during your trip. In the event of a change, Grand Angle will inform you as soon as possible.

7.2. Change of transport timetable

For air transport, flight schedules may vary up to the start of the trip. We will inform you of flight times as soon as they are confirmed by the carrier. Stopover times are generally determined by the airlines and may be modified without constituting grounds for cancellation without charge.

7.3. Change of route, station, port and/or airport

Any carrier may be required to modify without notice the timetable, itinerary, stations, ports and/or airports of departure and destination, due to technical, climatic or political incidents external to Grand Angle or strikes external to Grand Angle. These events may result in delays, cancellations, additional stopovers, changes of aircraft or routes.

7.4. Failure to provide transport services

In the event of non-fulfilment of the reserved transport service by the passenger for any reason outside Grand Angle's control, the transport ticket will be cancelled by the carrier. The traveler will have to purchase replacement tickets at their own expense.

7.5. Delay / Cancellation of transport services

In the event of a delay, damage to or loss of baggage, denied boarding and/or flight cancellation, Grand Angle recommends that the traveler retain all original documents (tickets, boarding passes, baggage tags, etc.) and request written proof from the carrier.

7.6. Luggage

The airline is solely responsible for damage, theft, loss or delay of baggage. It is up to you to report any loss or damage to the airline at the airport counter, in writing, as soon as possible.

8/ Special terms and conditions

8.1. Pre-trip and return transport

For travelers organizing their own pre-departure transport to the start of the trip, Grand Angle recommends purchasing modifiable and/or refundable services and allowing for reasonable transfer times.

8.2. Animals

It is not possible to bring animals of any kind on our tours, unless otherwise expressly agreed between the customer and Grand Angle.

9/ Financial terms and conditions

9.1. Prices

The prices applicable on the day of registration are those available on the Site. They apply from the pick-up point for the start of the trip to the drop-off point on the last day. Services included and not included are specified on the technical data sheets.

9.2. Registration and processing fees

For all registrations, a fee of €17 per person aged 10 and over will be charged.

For all registrations for a self-guided trip less than 15 days before departure, an additional fee of €40 per file will be charged.

9.3. Price revision terms

In accordance with article L211-12 of the French Tourism Code, up to 20 days before departure, Grand Angle may make price adjustments to take account of variations in fuel costs, taxes/fees, or exchange rates. Grand Angle will invoice any additional cost. Refusal to pay will be considered as a cancellation by the traveler, for which article 5.1 will apply.

10/ Liability

10.1. Public liability insurance

Grand Angle is insured for professional liability by Helvetia Compagnie Suisse d'Assurance, 81 boulevard Carnot, 31000 Toulouse, France.

10.2. Risks incurred

Each participant is aware that they may run certain risks inherent to the practice of hiking/cycling and due to the remoteness of medical centers. They assume these risks with full knowledge of the facts and undertake not to hold Grand Angle or its service providers responsible for any accidents arising from these risks.

10.3. Responsibility of Grand Angle

Grand Angle cannot be held responsible for the consequences of the following events:

• Loss or theft of tickets by the traveler(s).
• Failure to present the required administrative and/or health documents to authorities and/or carriers.
• Arrival after the scheduled check-in and/or boarding time for any transport.
• Unforeseeable or unavoidable events of a third party such as war, political unrest, strikes, technical incidents, airspace congestion, bad weather, delays, breakdowns, loss or theft of personal effects.
• Cancellation imposed by exceptional and unavoidable circumstances or for reasons related to maintaining the safety of passengers.

Except in the case of personal injury, Grand Angle's maximum financial liability will be equal to three times the total price of the trip.

11/ Complaints

11.1. During your trip

Please contact Grand Angle if you notice any non-conformity in the performance of your trip, by calling Grand Angle or dialing our emergency number (provided in your travel documents). Failure to report any non-conformity during the trip may be taken into account if it could have financial consequences.

11.2. After your trip

Any complaint must be sent to Grand Angle as soon as possible after the return date, accompanied by supporting documents:

• By post: Grand Angle – Service Qualité – 52 rue du Tortolon – 38112 Autrans Méaudre en Vercors
• By email: accueil@grandangle.fr

Should you fail to receive a satisfactory response within 60 days, you may refer the matter to the Médiateur du Tourisme et du Voyage: MTV Médiation Tourisme Voyage – BP 80 303 – 75 823 Paris Cedex 17 – www.mtv.travel.

12/ Use and protection of personal data

The information you send us is entered into a computerized file by Grand Angle, SAS registered with the Grenoble Trade and Companies Register under number B 388 818 239, whose head office is located at 52 rue du Tortolon, 38112 Autrans Méaudre en Vercors, in its capacity as data controller.

The processing of your personal data is necessary to enable us to offer you travel contract services. Your data will be communicated to suppliers of the services booked (hotels, carriers, etc.) or to technical service providers, who may be located outside the European Union.

Your data will be kept for the duration of our contractual relationship. In the absence of any contact from you for a period of five years, your personal data will be archived for a further five years before being permanently deleted.

In accordance with the French Data Protection Act and the GDPR, you have the right to access, oppose, rectify, limit, delete and port your personal data. These rights can be exercised by post to: Grand Angle – 52 rue du Tortolon, 38112 Autrans Méaudre en Vercors, or by email to protection-donnees@grandangle.fr.

You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the applicable regulations.

For more information on how we collect and process your personal data, please consult our privacy and cookies policy.

13/ Traveler's rights

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code.

Grand Angle will be entirely responsible for the proper execution of the package as a whole.

In addition, as required by law, Grand Angle has protection to refund your payments and, if transportation is included in the package, to ensure your repatriation in the event that it becomes insolvent.

S.A.S GRAND ANGLE au capital de 7 622 € – Siège social : 52 rue du Tortolon, 38112 Autrans Méaudre en Vercors. Tél : +33 (0)4 76 95 23 00 – RCS 388 818 239 – Code APE 7911Z – Atout France registration n°IM038110022 – Professional liability insurance: Helvetia Compagnie Suisse d'Assurance – Financial guarantee: Groupama, 5 rue du Centre, 93199 Noisy le Grand Cédex.

Conditions of sale updated to 01/06/2026